Refund Policy

Refund Policy: Aerocone Tours

At Aerocone Tours, we understand that travel plans can sometimes change unexpectedly. We strive to offer a comprehensive refund policy that provides clarity while also emphasizing the importance of careful consideration before booking your journey. It’s crucial to note that our refund policy is designed to ensure fairness to all parties involved, while also acknowledging that our commitment to exceptional service remains unwavering.

Booking with Care:

Before finalizing your booking with Aerocone Tours, we strongly encourage you to review your personal schedule, commitments, and any potential changes that may arise. We recognize that life is dynamic, and unforeseen events can impact your ability to travel. By taking a thoughtful approach to your booking, you can minimize the likelihood of disruptions and make the most of your travel experience.

Refund Policy Overview:

  1. Non-Refundable Deposits: Upon confirming your booking, a non-refundable deposit is required to secure your spot on the tour. This deposit covers essential arrangements and administrative costs associated with your reservation.
  2. Cancellations and Refunds: In the event of a cancellation initiated by the traveler, Aerocone Tours adheres to the following refund policy:
    • Cancellation made 20 days or more prior to the tour start date: 80% refund of the total tour cost.
    • Cancellation made between 10 days prior to the tour start date: 70% refund of the total tour cost.
    • Cancellation made 5 days or less prior to the tour start date: Unfortunately, no refund can be provided.
  3. No-Show Policy: If a traveler fails to join the tour on the specified start date without prior communication, no refunds will be provided.

Requesting a Refund:

To initiate a refund request, travelers must contact our customer care team by email or phone. Please provide your booking details, including the tour name, start date, and the reason for cancellation. Refund requests will be processed as swiftly as possible, adhering to the timeline outlined in our refund policy.

Exceptions and Special Cases:

Aerocone Tours understands that certain situations may necessitate flexibility. If extenuating circumstances, such as medical emergencies or other unforeseen events, arise, we encourage affected travelers to reach out to us. Our team will assess each case on an individual basis and determine if any exceptions can be made.

Your Responsibility Matters:

At Aerocone Tours, we emphasize the importance of responsible booking. While we strive to accommodate our travelers to the best of our ability, it’s essential to recognize that our tours involve careful planning, coordination, and resources. Your commitment to your booking ensures that we can continue providing exceptional travel experiences to all our customers.

In conclusion, we value your trust in Aerocone Tours and are committed to ensuring a fair and transparent refund policy. We encourage you to assess your travel plans thoughtfully before booking, and if you have any questions or concerns, our customer care team is always here to assist you. Your journey with us is not just a tour; it’s a commitment to embracing adventure, culture, and the extraordinary.